Synergy Consulting Limited — Workshop and Services Terms and Conditions
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Last updated: 19 June 2025
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1. Definitions
"We", "our" and "us" refer to Synergy Consulting Limited (NZBN 9429031802802). "You" means the individual or organisation purchasing or attending our workshops, coaching or digital products.
"Event" means any public or in‑house workshop, course, programme or webinar we deliver.
"Service" means the consulting, training, facilitation or other work we perform for you, whether delivered in person, online or in hybrid form.
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2. Business Details
- Trading name: Synergy Consulting Limited
- Postal address: PO Box 217124, Botany Junction, Auckland 2164, New Zealand
- Email: [email protected] | Phone: +64Â 9Â 869Â 9124
- GST number: 103‑590‑124
3. Pricing and Payment
- All prices are in New Zealand dollars and exclude GST unless stated otherwise.
- Accepted payment methods are Visa, Mastercard, BNZ Pay, bank transfer or approved purchase order. Credit‑card surcharges will be passed on at cost.
- Full payment confirms your place on an Event and must be received before the start date. By completing payment you confirm you have read and accepted these Terms and Conditions. If you do not agree please do not proceed with purchase. We reserve the right to re‑allocate places if invoices remain unpaid.
4. Cancellation Policy (Public Workshops)
| Written notice received | Refund |
|---|---|
| 21 days or more before the start date | 100 per cent refund* |
| 8 – 20 days before the start date | 50 per cent refund |
| 7Â days or fewer before the start date | No refund |
- Refunds will be processed within ten working days of receiving your written cancellation notice and our approval, to the original payment method. Payments made by credit card will be refunded less the bank or merchant fees incurred*.
- Less bank or merchant fees apply to credit‑card payments.
5. Transfer Policy (Public Workshops)
- One transfer to another date of the same Event is permitted with no fee if the request is received at least 14Â days before the original start date.
- Transfer requests received 7 – 13 days prior incur an administration fee of 20 per cent of the Event fee.
- No transfers are available within seven days of the start date
6. Changes or Cancellation by Us
We may reschedule, relocate or replace facilitators if required. If we cancel an Event, you may choose a full refund or a transfer to a future date. We are not responsible for travel, accommodation or other consequential costs.
7. Participant Responsibilities
- Please advise dietary or accessibility requirements at least seven days before the Event.
- Professional and respectful behaviour is expected. We may remove disruptive participants without refund.
- You must comply with all health and safety instructions at the venue.
8. Intellectual Property
All course materials, slides, templates and tools supplied remain our intellectual property. They are provided for your personal or internal business use only and may not be copied, shared or commercialised without written permission.
9. Confidentiality
Information disclosed by participants during an Event is confidential. You agree not to disclose another participant’s business information without consent and we agree to treat your information with the same care.
10. Privacy
We collect the information you provide to deliver Events and related services. Data is stored securely and is not sold to third parties. By purchasing or registering you consent to receive transactional and related marketing emails necessary to deliver or enhance our Service and you may unsubscribe from marketing emails at any time using the link provided in each email. For our full Privacy Policy visit https://www.synergyconsulting.co.nz/privacy. You may request access to, or correction of, your personal data at any time.
11. Limitation of Liability
Our total liability arising from any Event or service is limited to the fees paid by you for that Event or service. We are not liable for loss of profit or any indirect, special or consequential loss.
12. Force Majeure
We are not liable for delay or failure to perform caused by events beyond our reasonable control including natural disaster, pandemic, industrial action or power failure. We will reschedule the affected Event where practicable.
13. Governing Law
These terms are governed by New Zealand law and disputes are subject to the exclusive jurisdiction of the New Zealand courts.
14. Contact
Questions about these terms should be sent to [email protected].